At JM Automotive, we understand that every situation is unique, and we are committed to providing personalized solutions to ensure your satisfaction with your purchase. Our return policy is designed to be flexible and accommodating.

Case-by-Case Basis

Returns and exchanges are evaluated on a case-by-case basis. This means there is no specific time frame within which you must initiate a return. We are here to work with you to find the best resolution for your specific circumstances.

Eligibility

To be eligible for a return or exchange, the item must meet certain criteria, which will be determined during the evaluation process. Generally, we consider factors such as the condition of the item, the reason for the return, and any applicable warranties.

ALL NEW PARTS CAN BE RETURNED IF UNOPENED AND UNDAMAGED. THERE IS A 10% RESTOCKING FEE ON STOCKED PARTS AND A 20% ON A NON STOCKED PART IF RETURNED. IF PARTS WERE SHIPPED THERE WILL ALSO BE A SHIPPING FEE EVEN IF YOU WERE NOT CHARGED ONE.

Contact Us

If you wish to initiate a return or discuss a potential return or exchange, please visit our Contact Page. Our team will guide you through the process and provide you with personalized assistance.

Shipping

Depending on the situation, you may be responsible for return shipping costs. Our customer service team will provide guidance on the shipping process and any associated costs.

Refunds and Exchanges

The refund or exchange process will be determined based on the unique circumstances of each case. Our goal is to reach a mutually satisfactory solution promptly.

Questions and Assistance

If you have any questions or need assistance with a return or exchange, please do not hesitate to reach out to us. We are here to help you.